Troubleshooting FTP Client Connections

If you are getting connected, but you cannot get files and directories to display correctly, click here.  Otherwise, the first step is to determine whether the problem is on your side of the connection or the remote side.  Do this by calling our test server ftp:APTServe.  If this connection fails, the problem is on your side.  If this connection succeeds, the problem is on the remote side.  Next, test the address that is giving you trouble as follows:

1.     Display the server entry you wish to test.

2.     Right click the server name and select edit. 

3.     Click the Test Address button.

The test address program will attempt to ping the address.  If this works, there will be reply messages in the window.  If it fails, there are several possibilities.

     If you can connect to ftp:APTServe, the remote server address may be incorrect.

     If you can connect to ftp:APTServe, the remote site may have a firewall or proxy server that is preventing access.  You must contact the remote site administrator.

     If you cannot connect to ftp:APTServe, your local network may have a firewall or proxy server that is preventing access.  You must contact your local network administrator.

If the address test works, the next step depends on the error condition that occurs when you attempt to connect..

      10060 or 10061: There is no FTP server running at the address you have specified..

      25722 or 25711:  A time out has occurred and the connection cannot be establish.  Check the address of the server or contact your firewall/proxy server administrator. 

      25741:  The user id and password is not correct for either the server or the proxy server.

If you are getting other errors, open the FTP Server Status window:

1.     Select the View menu.

2.     Select FTP Server Status.

3.     Retry the connection.

Examine the status for clues as to what is failing.  If necessary, check the Trace box and send the log to Beyond FTP Support.